Did you change your mind about your order? You have the option to return or exchange your item. Find all the steps to follow on this page.
How to make a return?
Package delivery
Received your order but an item doesn't suit you? You have 15 days from the order's shipping date to return it.
Return form
Your return must be accompanied by the return form (received with your order) properly filled out, indicating whether you want an exchange, store credit, or refund.
Item condition
The item must not have been worn or washed, it must be perfectly folded and include all accessories, tags, and be returned in its original packaging.
Additional payment
In case of an exchange, if the amount of your exchange is higher than the original amount, please contact our customer service who will provide you with a quote for the additional payment required.
PACKAGE RETURN
Send your package by mail to our Customer Service at the following address : Beauty Street 90B rue Anatole France 92300 Levallois-Perret, France
Exchange or refund
Your exchange or refund will be processed within 15 days from the receipt of your package.
The Beauty Street Guarantee
Customer satisfaction is at the heart of our priorities, and we ensure that every customer is satisfied with their experience with us. That's why we created the Beauty Street 100% Satisfaction Guarantee.
What is the Beauty Street Guarantee for?
It ensures that you can request an exchange, store credit, or refund within 15 days from the shipping date if your item doesn't suit you (see return conditions).
We want our customers to be 100% satisfied, which is why our Customer Service team is here to answer all your questions.
Shipping fee : Do I have to pay for my return?
Return fee
- Return shipping costs are the customer's responsibility.
- In case of an exchange, we offer free shipping for your new item.
For second and subsequent exchanges, shipping costs will be charged (see shipping rates).
- When returning items to Beauty Street, all shipping costs and risks associated with sending the product(s) are the customer's responsibility.
We recommend following the return instructions carefully. If your return is sent to our logistics center instead of the address mentioned below and on the return form, additional handling fees of 15€ will be charged.
Beauty Street
90B rue Anatole France
92300 Levallois Perret, France
Non-returnable items
Return exceptions
- Custom embroidered items and made-to-measure items cannot be returned or exchanged.
- Exchange and refund policies do not apply to normal wear and tear of items or external damage (tears, burns, mold, use of chemical products, etc.), nor to defects resulting from improper use or maintenance.
Failure to follow our return procedure and stated timeframes will result in the buyer being unable to make any claims for non-conformity or apparent defects of delivered products, as the products will then be considered compliant and free from any apparent defects. If beyond this period you notice a defect or quality issue, please contact us:
by phone at + 33 1 42 27 57 73
by email at contact@beautystreet.fr
My order is not as expected, what should I do?
Order discrepancy
We take the utmost care in preparing your order and meet our quality standards.
However, if the error is from Beauty Street (defective item, wrong item...), we will cover the return shipping costs.
In this case, please contact customer service by email or phone, and they will issue a return label and send it to you.
Once received, print the return label, stick it on your package, and drop it off at any post office of your choice.
For any additional questions regarding your returns, our Customer Service team is here to help.
+ 33 1 42 27 57 73
