Faq

All returns must be shipped to Beauty Street's Customer Service by mail at 90 rue Anatole France - 92300 Levallois-Perret, accompanied by the completed Return Form indicating whether you want an exchange, refund, or store credit.

Returned items must not have been worn or washed and must be perfectly folded and accompanied by any accessories, in their original packaging. Exchanged items must be returned with the Return Form indicating the reason for return.

If the package is returned directly to our logistics center instead of the return address mentioned at the bottom of the Return Form, additional handling fees of €15 will be charged.

Personalized items with embroidery and custom-made items cannot be returned or exchanged.

Exchange and refund do not apply to normal wear and tear of items or external damage (tears, burns, mold, use of chemical products, etc.) or to defects due to improper use or care.

Failure to comply with the above procedure and indicated timeframes will result in no claims being accepted for non-conformity or apparent defects of delivered items, as the items will then be deemed compliant and free from any apparent defects.

The costs and risks associated with returning the product are the responsibility of the buyer.

If you request an exchange, it will be delivered without additional costs. If the exchange is for an item of higher value, the additional payment must be made before shipping the said item. You can exchange your items once maximum per order; beyond that, a fee of €9.50 excluding VAT (€11.36 including VAT) will be charged.

You have 15 days from the receipt of your order to return any item that does not suit you. Shipping and return costs are at your expense; only the cost of the item will be refunded.

Return shipping costs are the responsibility of the customer. If the package is returned directly to our logistics center instead of the return address mentioned at the bottom of the Return Form, additional handling fees of €15 will be charged to the customer.

Yes, if your request meets our return criteria mentioned above, you simply need to send back your items specifying the reason for return on the Return Form.

Upon receipt of your return, the refund will be processed within 15 days.

If the error comes from Beauty Street (damaged item, wrong item sent...), you can return the items without additional charge, and return shipping costs will be reimbursed upon written request with proof of postal receipt (by Colissimo only).